Refund and Returns Policy – Elegant Essence

Effective Date: October 25, 2024
Your satisfaction is our priority at Elegant Essence. Here’s our detailed refund and return policy:

Time Frame:
Returns are accepted within 30 days of receiving your order.
Condition of Items:
To qualify for a return:
- Items must be unworn and unwashed, with tags attached.
- Items must be in their original packaging.
- Returns with stains, odors, or damages may be rejected.

Initiating a Return:
To start a return, email our customer service team at support@elegantessence.com with:
- Your order number
- The item(s) you wish to return
- Reason for the return
We will provide a return authorization number and instructions.
Return Shipping Costs:
Customers are typically responsible for return shipping. We recommend using a trackable shipping service for items over a certain value to prevent loss. If the return is due to an error on our part, we will cover return shipping costs.

Processing Time:
Refunds will be processed within 7-10 business days of receiving your returned item. You will receive a confirmation email once the refund is initiated.
Refund Method:
Refunds will be issued to the original payment method. Please allow additional time for your bank to process the refund.
Partial Refunds:
Items returned in unsatisfactory condition may receive a partial refund or may be refused.

Exchanging Items:
If you want to exchange an item for a different size or color, please initiate a return for the original item. Once processed, you can place a new order for the desired item.

Reporting Issues:
If you receive a defective or incorrect item, contact us within 7 days of delivery with your order number and issue details. We will arrange a replacement or full refund, including return shipping.

For inquiries regarding our sale and return policies, please contact our customer support team:

At Elegant Essence, we are committed to ensuring your satisfaction and look forward to serving you!